Shipping Policy

Last Updated: 9 July 2026

Thank you for shopping with ebikefix.co.uk. We aim to dispatch and deliver your order as quickly and efficiently as possible.

UK Delivery

We offer the following delivery services throughout the United Kingdom:

• Next Day Delivery (available on selected products and postcodes)
• 48 Hour Tracked Delivery

Delivery options and shipping costs are displayed during checkout.

Orders placed before our daily cut-off time are usually dispatched the same working day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next working day.

International Shipping

We ship to a wide range of countries worldwide.

Estimated delivery time for international orders is 4–5 working days, depending on the destination country and customs clearance.

Please note that international customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their local authorities.

Order Processing

• Orders are processed Monday to Friday (excluding UK public holidays).
• Most orders are dispatched within 1 working day.
• Once dispatched, you will receive a confirmation email with tracking details (where applicable).

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your delivery.

Delivery Delays

While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to:

• Courier service disruptions
• Severe weather conditions
• Public holidays
• Customs clearance for international orders
• High seasonal demand
• Other circumstances beyond our control

We appreciate your patience should any unexpected delays arise.

Incorrect Delivery Address

Please ensure your delivery address is accurate before placing your order.

ZAPPORA LTD cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your parcel is lost, damaged, or arrives with missing items, please contact us as soon as possible at support@ebikefix.co.uk.

We will investigate the matter with the courier and work to resolve the issue promptly.

Need Help?

If you have any questions regarding shipping or delivery, please contact us:

ZAPPORA LTD
11 Willis Road
Croydon, Surrey
United Kingdom
CR0 2XX

Email: support@ebikefix.co.uk