Warranty Policy
Warranty Policy
Last Updated: 9 July 2026
At ebikefix.co.uk, we are committed to supplying quality products. Many of our products are covered by a manufacturer's warranty where applicable.
Warranty Coverage
Warranty coverage varies depending on the product and manufacturer.
If a product develops a manufacturing fault during the applicable warranty period, we will assist you in resolving the issue.
What Is Covered
Subject to inspection, warranty may cover:
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Manufacturing defects
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Material defects
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Faults occurring during normal intended use
What Is Not Covered
Warranty does not cover damage caused by:
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Incorrect installation
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Improper use
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Accidental damage
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Water or liquid damage
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Abuse or neglect
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Unauthorised repairs or modifications
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Normal wear and tear
Warranty Claims
To make a warranty claim, please contact us with:
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Your order number.
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A description of the issue.
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Clear photographs or videos showing the fault.
We may request that the product be returned for inspection before approving a replacement or refund.
Where the fault is confirmed to be covered under warranty, we will arrange an appropriate resolution, which may include repair, replacement, or refund depending on the circumstances.
Contact
For warranty enquiries, please email: