Frequently Asked Questions (FAQ)

How long does delivery take?

We offer Next Day Delivery and 48 Hour Tracked Delivery within the UK. International orders typically arrive within 4–5 working days.

When will my order be dispatched?

Most orders are dispatched the same working day or the next working day, depending on the time your order is placed.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information by email where available.

Do you ship internationally?

Yes. We ship to many countries worldwide. Shipping costs are calculated during checkout.

Can I return an item?

Yes. Most unused items can be returned within 30 days. Please contact us before returning any product.

Who pays for return shipping?

If we've sent the wrong item or your product is faulty or damaged, we'll provide a prepaid return label.

If you're returning an item because you changed your mind or ordered the wrong product, you'll be responsible for return postage and any applicable handling charges.

How long do refunds take?

Approved refunds are usually processed within 5–10 business days to your original payment method.

Do your products include a warranty?

Many of our products are covered by a manufacturer's warranty. Please refer to our Warranty Policy for details.

How can I contact customer support?

You can email us at support@ebikefix.co.uk, and we'll aim to respond within one working day.