Privacy Policy

Privacy Policy

Last Updated: 9 July 2026

Introduction

Welcome to ebikefix.co.uk, operated by ZAPPORA LTD ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Company Information

Company Name: ZAPPORA LTD

Company Number: 17215790

Registered Office:
11 Willis Road
Croydon, Surrey
United Kingdom
CR0 2XX

Website: https://ebikefix.co.uk

Email: support@ebikefix.co.uk

Information We Collect

When you visit our website or place an order, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order history

  • Payment information (processed securely by third-party payment providers)

  • IP address

  • Browser type and device information

  • Website usage information

  • Cookie data

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Provide customer support

  • Process returns and refunds

  • Verify payments

  • Prevent fraud

  • Improve our products and services

  • Send order confirmations and tracking updates

  • Respond to enquiries

  • Send promotional emails where you have given consent

  • Comply with legal obligations

Payment Information

Payments are processed securely through trusted payment providers such as Shopify Payments, PayPal, Stripe, Klarna, or other available payment gateways.

We never store your complete payment card details.

Sharing Your Information

We only share information where necessary, including with:

  • Shopify

  • Payment providers

  • Delivery and courier companies

  • Fraud prevention services

  • IT and hosting providers

  • Professional advisers

  • Government authorities where legally required

We do not sell, rent, or trade your personal information.

Cookies

Our website uses cookies to:

  • Remember your shopping cart

  • Save your preferences

  • Improve website functionality

  • Measure website performance

  • Prevent fraudulent activity

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

Marketing

If you subscribe to our newsletter or choose to receive marketing communications, we may occasionally send information about:

  • New arrivals

  • Discounts

  • Promotions

  • Product launches

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion where applicable

  • Restrict processing

  • Object to processing

  • Request a copy of your personal data

  • Withdraw marketing consent

To exercise any of these rights, please contact us at support@ebikefix.co.uk.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Although we strive to protect your information, no internet transmission is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, comply with legal requirements, resolve disputes, and enforce our agreements.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised update date.

Contact

For any privacy-related questions, please contact:

Email: support@ebikefix.co.uk