Returns & Refund Policy

Last Updated: 9 July 2026

At ebikefix.co.uk, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return most unused items within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned with all original packaging, accessories, manuals, and documentation.
• Not have been installed, modified, or damaged after delivery.

Please contact us before returning any item so we can provide return instructions.

Incorrect, Faulty or Damaged Items

If you receive:

• An incorrect item
• A faulty product
• A damaged item during delivery

Please contact us within 48 hours of receiving your order. Include your order number along with clear photographs or videos showing the issue.

If the issue is confirmed to be our responsibility, we will:

• Provide a prepaid return shipping label where applicable.
• Replace the item or issue a full refund, depending on the circumstances.

You will not be charged any return postage if the error was ours.

Change of Mind or Incorrect Purchase

If you ordered the wrong item, changed your mind, or no longer require the product:

• You are responsible for the cost of returning the goods.
• Return postage and any applicable handling fees will be deducted from your refund where applicable.
• Items must be returned unused, in their original condition, and with all original packaging.

Original shipping charges are non-refundable unless required by UK consumer law.

Inspection of Returned Items

All returned items are inspected upon receipt. We reserve the right to reduce or refuse a refund if the returned item shows signs of use, damage, missing parts, or is not returned in its original condition.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Non-Returnable Items

The following items cannot normally be returned unless they are faulty:

• Products that have been used or installed.
• Items damaged through misuse, accidental damage, or incorrect installation.
• Products returned without original packaging or accessories.
• Special-order or clearance items, unless faulty.

Exchanges

If you wish to exchange an item, please contact our customer support team before returning the product. Exchanges are subject to stock availability.

How to Start a Return

To request a return, please email us with the following information:

• Your order number
• Your full name
• The reason for the return
• Photographs or videos if the item is faulty or damaged

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us:

ZAPPORA LTD
11 Willis Road
Croydon, Surrey
United Kingdom
CR0 2XX

Email: support@ebikefix.co.uk