Shipping Policy

Last Updated: 9 July 2026

Thank you for shopping with ebikefix.co.uk.

We aim to dispatch and deliver your order as quickly and efficiently as possible.

UK Delivery

We offer the following delivery services throughout the United Kingdom:

• Next Day Delivery (available on selected products and postcodes)

• 48 Hour Tracked Delivery

Delivery options and costs are shown during checkout.

Orders placed before our daily cut-off time are usually dispatched on the same working day. Orders received after the cut-off time, on weekends, or on public holidays will be processed on the next working day.

International Delivery

We ship to many countries worldwide.

Estimated international delivery time is 4–5 working days, depending on the destination and customs clearance.

International customers are responsible for any customs duties, import taxes, or local fees charged by their country.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information (where available).

Delivery Delays

While we work hard to ensure prompt delivery, delays may occasionally occur due to:

• Courier network disruptions

• Customs inspections

• Severe weather

• Public holidays

• High seasonal demand

• Circumstances beyond our control

We appreciate your patience should any unexpected delays arise.

Incorrect Delivery Address

Please ensure that your delivery address is accurate before completing your order.

We cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete delivery information.

Lost or Damaged Deliveries

If your parcel is lost, damaged, or arrives with missing items, please contact us as soon as possible at support@ebikefix.co.uk. We will investigate the issue with the courier and work to resolve it promptly.

Contact

If you have any questions about shipping or delivery, please contact us at support@ebikefix.co.uk.